At Eagle House Youth Development we rely on the generosity and support of individuals like you to carry out our vital work with young people. That is why we want to be transparent about why we need the personal details we request when you engage with us and how we will use them.
Eagle House Youth Development is committed to protecting the personal data that we collect and process about you. We aim to be clear and transparent and not do anything you wouldn’t reasonably expect. We do this by ensuring you are provided with an explanation about how Eagle House Youth Development collects and processes the information you provide us with, or that we collect about you, whether online, via phone, email, in letters or in any other correspondence or from third parties.
We collect and use personal data to ensure that we can manage our relationships with our supporters, and to better understand how we can meet and exceed our supporters’ expectations. This allows us to fundraise more efficiently and effectively to ultimately help us reach our goal that every young person should have the chance to be the best they can be.
Please read this policy carefully, and any other documents referred to in this policy, to understand how we collect, use and store your personal information.
- Who we are
- Where Eagle House Youth Development collects its information from
- What information Eagle House Youth Development may collect about you
- How Eagle House Youth Development will use the information we collect
- How Eagle House Youth Development will update your information
- Where Eagle House Youth Development will disclose your details to anyone else
- How to access, correct or delete your information
- How we keep your data safe
- How long we store your data for
- Contact us
- Further information
1. Who we are
Eagle House Youth Development is a Community Interest Company that operates throughout the world to help young people be the best they can be and to help support them into jobs, education and training. Eagle House Youth Development is registered with Companies House with registered company number (08552800) in England and Wales. The principal office of Eagle House Youth Development is 32 Southfield Drive, North Ferriby, East Yorkshire, England, HU14 3DX.
Eagle House Youth Development is registered as a data controller with the Information Commissioner’s Officer under the General Data Protection Regulation 2016/679:
Eagle House Youth Development
2. Where do we collect information from?
We collect information in the following ways:
Information you give us
Eagle House Youth Development may obtain personal information from you when, for example, you complete an online, or hard copy form, to participate on a programme, register with us for a mailing list, apply to become a volunteer, take part in an event or make a donation.
Information from Third Parties
Information we get from your use of our website and services
We collect information about the services you use and how you use them, like when you watch a video on YouTube, visit our websites or view and interact with our ads and content.
Information in the public domain
We may obtain some information from publicly available sources such as Companies House, newspaper articles or open postings on social media such as Facebook and LinkedIn.
3. What information do we collect?
The types of personal information that Eagle House Youth Development collects may include:
- Your title, name, gender and date of birth;
- Your contact details (address, email, phone number and social media contact details);
- Family and spouse/partner details, relationships to other clients;
- Your professional activities and employment details;
- Current interests and activities;
- Gift aid status and records of donations;
- Contact preferences;
- Your bank or credit card details in line with payment card industry standards; and,
- Any other information provided by yourself at the request of Eagle House Youth Development.
Where appropriate we may also ask your interests and motivation for supporting Eagle House Youth Development, we will never make this question mandatory, and only want to know the answer if you are comfortable providing us with that information.
In some limited circumstances, the personal information that Eagle House Youth Development collects may include information that is considered “sensitive data”. This may include personal information regarding racial or ethnic origins, political opinions, religious beliefs, health and also information concerning criminal offences. Where this information is collected we will tell you so you know why it is needed.
If you are under 13 you should ask permission of a parent or guardian before sending personal or sensitive information to anyone online.
4. What might we do with your information?
If you have applied for one of Eagle House Youth Development’s programmes, Eagle House Youth Development will use your information to run, fund, develop and evaluate Eagle House Youth Development’s programmes. We may also use your information in relation to: -
- Internal record keeping and contract provision
- Internal payroll and employee related provisions
- We may use the information to improve our programmes and services
- We may periodically send promotional emails about new programmes and services or other information which we think you may find interesting using the email address which you have provided.
If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event we will mainly use your information to: -
- Provide you with the services, products or information that you asked for, as well as information about other services, products or information we think might interest you where you have consented to being contacted;
- Administer your donation or support your fundraising, including processing Gift Aid;
- Send you surveys, and for market research;
- Invite you to events;
- Keep a record of your relationship with us and record the contact we have with you; and,
- Ensure we know how you prefer to be contacted.
We may also use personal information to carry out due diligence so that we are fundraising in accordance within the law, the code of fundraising practice and our internal policies and procedures.
5. How we update your information
We continuously review records of supporters and volunteers to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. Where possible we use publicly available sources to keep your records up to date for example, the Post Office’s National Change of Address database, or information provided to us by other organisations as described in Section 1. It is important that we keep your personal data as up to date as possible so that we can cross reference your information with the Mail and Telephone Preference Services.
6. Who might we share your information with?
We are committed to protecting your data and therefore it will never be disclosed or sold to external organisations other than those acting as agents and data processors carrying out work on our behalf. Where we enter into a relationship with an external party, any such arrangements will be subject to a formal agreement between Eagle House Youth Development and that organisation to protect the security of your data. They only act under our instructions and we maintain full responsibility for your data.
Third Parties may include:
- Suppliers who send out communications on our behalf, such as invitations to our events, for example, email companies like Eventbrite;
- Should we merge with another organisation to form a new entity, your data may be transferred to the new entity;
- Our delivery partners within the UK or abroad to enable us to deliver our programmes effectively.
7. How to access, correct or delete your information
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
If you do not want to receive any further information about Eagle House Youth Development and would like us to remove your name from our mailing list, please contact us to let us know. Please address all your requests, by email or mail, to our Data Protection Officer as detailed in the paragraph above. To help us locate any personal information about you (or in case we need to get in touch with you to obtain further information to help us locate your records) please include your full name, address and telephone number with your request.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
9. How we keep your data safe
We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us, for example our online forms are always encrypted and our network is protected and monitored.
Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
10. How long we store your data for
We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.
11. Changes to this Policy
12. Contact us
13. Further information
The laws governing how your personal data can be used are:
- General Data Protection Regulation 2016/679
- The Privacy and Electronic Communications Regulations 2003
We also follow the best practice code set out by the Fundraising Regulator: Code of Fundraising Practice.
You can also contact the Information Commissioner’s Office at www.ico.org.uk to find out more or report a concern. They are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store and use your information appropriately and don’t do anything you wouldn’t expect us to.